DS FINWORLD PVT. LTD was established in 2015 to provide financial consultancy services to its Customers. We are based in National capital region of India. As we value our customers quality is important to our business. We are committed to offer and provide the best deals to our customers with best services so that their expectation is fulfilled. We are also committed and focused on continuous improvement of process so that we can meet the changing expectations of customers.
We are adopting many ways to ensure that quality is never compromised. We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:-
We do regular gathering and monitoring of customer feedback so that we can understand the requirement of customer and seek the area where we need to improve.
We also focus on complaint made by customer and analyze the loophole so that in future the same mistake is not repeated.
Before offering any product or service to customers we analyze understand and assess the whole product and then only we offer such product to our customers. Proper selection of product and offering the right product is our aim.
While determining the need of customer we also focus on proper training and development for our employees. We do not appreciate such practice where employees are not well trained and developed to understand the requirement of our customer and then offer them the best services.
We also do inspections of our internal system on regular basis. We carefully analyze the checks we implemented and the scope of any improvement therein.
Our management is also keen and regularly inspects and reviews the inspection results and feedback of customers and their complaints. Management, if required, then creates new process and also does changes in existing process as and where required.
Our internal procedures are reviewed regularly and are held available to all employees so that they know and understand the procedures very well.
It is the responsibility of all the employees associated with us to create maintain and improve the quality of our services and processes so that we always provide the best services to our customers in terms of quality. Every associated person is responsible within their own areas of work so helping to ensure that Quality is embedded within the whole of the company.