Description

Customers of the Central Bank of India may contact the bank for inquiries, requests and grievances concerning their banking and financial services. For reporting missing and damaged debit/credit/ATM cards, inquiring about details of their bank accounts and not  being able to get cash from ATMs, etc., customers can reach the bank through multiple channels.

Central Bank of India Customer Care

An approved BC/DR policy is in place. In case any branch is unable to function due to any calamity or disaster, its customers can continue their transactions through any other branches.

Call Center

1800 22 1911

Customer related services

Credit Card Call Center

1800 222 368 (Toll Free ) & 022-66387737 ,66387743

  • Customer related services for credit card
  • An approved BC/DR policy is in place. In case any branch is unable to function due to any calamity or disaster, its customers can continue their transactions through any other branches.

Call Center

1800 22 1911

Customer related services

Credit Card Call Center

1800 222 368 (Toll Free ) & 022-66387737 ,66387743

Customer related services for credit card

PMJDY grievance redressal Email ID:

  •  cmoper@centralbank.co.in

There are two National Toll-free numbers of Central Bank of India. They are given below:

  • 1800 110 001
  • 1800 180 1111

ATM Help Desk

Type of assistance

Contact Number

Mail ids for communication

Card Hotlisting  /
Card not working

1800 22 911

debitcard_os@centralbank.co.in
debitcard@centralbank.co.in
sm4atm@centralbank.co.in

Card not working for online registration / transaction.

STD Code - 022 49197323

debitcard_os@centralbank.co.in
sm4atm@centralbank.co.in

For failed transaction at ATM/POS/Online & Account debited requiring reversal

STD Code - 022 49197314 /15

atmrecon@centralbank.co.in smamtmreversal@centralbank.co.in

Departmental telephonic contacts during Office hours only.
Otherwise, you may contact at general  24x7  toll free no. 1800 22 1911

For Debit Card HOTLISING by sending SMS from registered mobile:

Now you can block your lost card by sending SMS to phone no.91+9967533228 as follows:
1. LOST: For blocking all cards linked to mobile
2. LOST <space> card no.: For blocking specific card no.
3. LOST<space>Account no.: For blocking card in specific account

Internet Banking

Internet Banking

1800 22 1911

Internet Banking enquiry, Mobile Banking.

Digital Transactions Help

Email address

digitalsupport@centralbank.co.in

UPI and BHIM app help

 

Phone No.

Email address

For technical issues

1800 22 1911

central

For Reversal/failed transactions

022-61648613

central

NEFT Handling Team

Name

Designation

Contact No.

Arun Sharma

Sr Manager,
Incharge NEFT Cell

022-22637966, 022-22637967

Sunit Srivastava

Asst. Manager

022-22637966, 022-22637967

ZONE WISE LIST OF NODAL OFFICERS- PENSION

ZONE

NODAL OFFICER

DESIGNATION

MOBILE NO

Phone No

E-MAIL ID

AHMEDABAD

KAMLESH GUPTA

SM

9785926160

079-71786011

operahmzo@
centralbank.co.in

BHOPAL

KUMAR GAURAV

SM

7975777412

0755-2576028

operbhopzo@
centralbank.co.in

CHANDIGARH

GIRIRAJ P MEENA

CM

9988883823

0172-2702996

operchanzo@
centralbank.co.in

CHENNAI

VISHAL MITTAL

CM

7988050660

044-28883110

operchenzo@
centralbank.co.in

DELHI

VILASH SHARMA

SM

8826107993

011-42827852

operdelzo@
centralbank.co.in

KOLKATA

BISWANATH ROY

CM

7407000667

033-22301270

operkolzo@
centralbank.co.in

LUCKNOW

VINOD JOSHI

CM

7339402506

0522-2611304

operluckzo@
centralbank.co.in

MMZO

KISHALAY KUME

SM

9334297647

022-40345855

opermmzo@
centralbank.co.in

PATNA

TARKESWAR KUMAR SINGH

SM

7360065150

0612-2226607

operpatnzo@
centralbank.co.in

PUNE

AKSHI DEKA

ASST MANAGER

2026131611

020-2226607

operpunzo@
centralbank.co.in

CENTRAL OFFICE NODAL OFFICERS

CO

CHIEF MANAGER

CM

 

022-22703216/17

cmcppc@
centralbank.co.in

CO

ASST.General Manager

AGM

 

022-22623450

agmcppc@
centralbank,co.in

Public Complaints 

The Complaint, if any with the Bank, may be taken up with the following officer :

Name

Shri Phool Singh AGM OPR CO

Designation

Asst. General Manager (Customer Service and Complaints)

Address

Central Bank of India,
Operations Department,
Central Bank Building, 2nd floor
M.G. Road, Hutatma Chowk,
Fort, Mumbai 400 023

Telephone

022- 61648786

Fax

022 – 22643055

Facility of On -Line Complaint

Customer will get Unique Identification Number (UIN) while lodging on- line complaints using the option given below. This UIN will help the complainant in tracking the latest  stage of complaint in future. Alternatively  Customer may  mail their complaint on  email ID:  complaints@centralbank.co.in

Customer service No.

1- 022 61648708 CM
2- 022 22643056 SM