Description

Citibank offers an urgent personal loan to fulfil a wide range of financial needs. Customers can apply for up to Rs. 30 lakh personal loan with minimal documentation. Eligible applicants can get the Personal loan within 48 hours of application. If you have any questions, Citibank customer care services can be accessed through various modes.

Citibank personal loan customer care number

Citibank has a dedicated customer care facility called Citiphone. This facility is available 24x7 for customers across the country. 

24x7 Citiphone numbers*

Indian customers

1860 210 2484 (Local call charges apply)

Customers from outside of India

+91 22 4955 2484

* For loans this facility will be available from 9 am to 7 pm (Monday to Saturday) except on national holidays. For emergency services, the facility is available 24x7. 

Citibank branches and phone numbers city wise

Ahmedabad

Kalapurnam, Near Municipal Market, CG Road, Ahmedabad - 380 009

079-40015740

Aurangabad

Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad - 431 001

0240 – 6659009

Bengaluru

  • No. 5, M.G. Road, Bengaluru - 560 001
  • No. 91, Prestige South End, South End Road, Jayanagar, Bengaluru - 560 004
  • 080 – 67739333
  • 080-49008522

Chandigarh

SCO 4-5, Sector 8 C, Madhya Marg, Chandigarh - 160 009

0172-6650900

Chennai

  • 163, Anna Salai, Chennai - 600 002
  • 50, C.P. Ramaswamy Road, 3rd Street, Abhiramapuram, Alwarpet, Chennai - 600 018
  • 044 – 42274419
  • 044-49140222

Coimbatore

  • 657, Tristar Towers, Avinashi Road, Coimbatore - 641 037

0422-4237305

Delhi

  • Ground and First Floor, DLF Capitol Point, Baba Kharak Singh Marg, CP, New Delhi - 110 001
  • 27, Central Market, Sector II, Western Avenue Road, Punjabi Bagh West, Delhi - 110 026
  • International Trade Tower, Nehru Place, New Delhi - 110 019
  • Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi - 110 049
  • 33, Basant lok, Vasant Vihar, Priya PVR Complex, New Delhi - 110 057
  • 011 – 66125400
  • 011 – 49231800
  • 011 – 49812901
  • 011 – 66415000
  • 011 - 49231700

Faridabad

24-27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad - 121 007

0129-4182250

Gurgaon

Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon - 122 002

0124-4893918

Hyderabad

  • Ground Floor, Queens Plaza, S.P. Road, Begumpet, Secunderabad - 500 003
  • Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Ranga Reddy District, Hyderabad - 500 032
  • 040-40005834
  • +91-40-66017101

Jaipur

Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M I Road, Jaipur - 302 001

0141-4053302 / 0141-4053300

Kochi

38/1581 Ravis Arcade, Padma Junction, M G Road, Ernakulam, Kochi - 682 035

0484-4196500

Kolkata

  • Kanak Building, 41, Chowringhee Road, Kolkata - 700 071
  • 9, Brabourne Road, Bombay Mutual Building,Ground Floor, Kolkata - 700 001
  • 033 44003538 / 033 44003510
  • 033 44095015 / 033 44095017

Lucknow 

17/1, Ashok Marg, Ground Floor, Lucknow - 226 001

0522 – 4031217

Mumbai

  • Ground Floor, Shop No. 2., Wing A, Lalani Residency, Survey No. 199/4, Village Kavesar, Near Waghbil Naka, Ghodbunder Road, Thane (West) – 400 615
  • Bombay Mutual Building, 293, D.N. Road, Fort, Mumbai - 400 001
  • Ground Floor, FIFC Building, G-Block, Plot no c-54 and C55, Bandra Kurla Complex, Bandra (East), Mumbai - 400 098
  • Mahatma Phule Bhavan, Palm Beach Road Junction, Sector 17, Navi Mumbai - 400 705
  • 322, West View Building, Linking Road, Mumbai - 400 052
  • Times Square IT Park, Wing B, Unit No. 1, Andheri-Kurla Road, Marol Andheri (East), Mumbai - 400 059
  • Shop no. G9 & G10, Palladium, Phoenix Mills Compound, 462, Senapati Bapat Marg, Lower Parel, Mumbai – 400013
  • 022-25981401
  • 022-40765172
  • 022-61757771
  • 022-61416010
  • 022-42142652
  • 022-61534036
  • 022-40532123

Nagpur

Nexus Point, Shop No. 1, Opp. Vidhan Bhawan, Civil Lines, Nagpur - 440 001

0712-662-3101

Nasik

Rushiraj Presidency, Opp. Bhosala Military School, 52, 53, D'Souza Colony, College Road, Nasik - 422 005,

0253-6647007

Noida

Som Datt Tower, K-2, Sector-18, Noida 201301

0120 - 4396530

Pune

Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road, Pune - 411 001

020-66064200

Surat

14 Adarsh Society, Opp. Kakadia Complex, Ghod Dod Road, Surat - 395 007

0261-4082707

Vadodara

Pelican Opp. Race Course Tower, Gotri Road, Vadodara - 390 007

0265-6639210

Citibank personal loan virtual assistant

Citibank has an online platform that has a collection of all the frequently asked questions (FAQs). Customers can get online answers to all their queries related to Citibank products using this portal. Customers just need to type their question in the search box or choose a question from the list. If you are not able to find the right answer, you can make use of ASK CITI chatbot on the main page of the website. Log in to Citibank internet banking and start asking questions related to Citibank personal loan.   

Citibank Grievance Redressal

The process of handing concerns regarding personal loans is divided into five levels as under:

Level 1: Regular Access Channels

You can reach Citibank on different touchpoints – customer care number, Citibank Live Chat, email, Citibank online portal, etc. 

Level 2: Customer Care Head

If you have not received an appropriate response within 2 working days or not satisfied with the response, you can write to Citibank Head customer care at head.customercare@citi.com

Level 3: Grievance Redressal Officer (Principal Nodal Officer)

If you have not received a satisfactory response from the Head Customer Care, you can write a letter to the Principal Nodal Officer (PNO) via post to: 

Principal Nodal Officer,

Mr. M. Dhananjayan,

Citibank N.A. ., Mail Room,

ACROPOLIS, 9th Floor,

New Door No.148 (Old No.68),

Dr. Radhakrishnan Salai, Mylapore,

Chennai – 600 004.

You can also call on 1800 266 2400 (Toll Free number) / 022-4955-2400 between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.

Level 4: Citibank Senior Management

If your query has not been resolved by the previous entities, you can directly write to the senior management of the Citibank i.e. Citibank Head Personal Loans. 

Level 5: Banking Ombudsman Scheme

In case you don’t receive any response within 30 days from the date you started your complaint, or you are not satisfied with the response you have, you can write to the banking Ombudsman for an independent review. The Reserve Bank of India (RBI) appoints the Banking Ombudsman to ensure you have satisfactory answers to your complaints if a bank or its representatives are not able to resolve the problem. 

FAQs

Q1 Whom can I approach if I am dissatisfied with the response from head customer care?
If you are not satisfied with response received from Head Customer Care, you can write a letter to the Principal Nodal Officer (PNO) via post to: Principal Nodal Officer, Mr. M. Dhananjayan, Citibank N.A. ., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004.
Q2 Are charges applicable on calling the customer care team of Citibank?
Yes, local call charges will be applicable.
Q3If I activate DND (Do Not Disturb) service on my number, will the customer care team be able to contact me about my personal loan?
They won’t be able to call you, but the customer support team can contact you through other modes of communication – SMS, email, etc.
Q4 What is Citibank personal loan interest rate?
Citibank personal loan interest rates range from 9.99% up to 16.49% p.a.