Description

IDFC Bank is a private sector bank offering financial products and services. The bank deals with corporate banking, personal banking, wholesale banking and wealth management. It has an efficient customer care facility for all the banking sectors and it ensures that the customers easily get in touch with the bank for help. The bank offers a wide range of loans including home loan, personal loans, group loans, equipment loans, commercial vehicle loans and loan against property. Below mentioned are the customer care numbers for different queries.

IDFC Personal Loan Customer Care

Personal banking phone number Email

1800 419 4332

Banker@idfcbank.com

Bharat Banking phone number Email

1800 419 8332 Sampark@idfcbank.com

Overseas banking phone number

+91 - 22 - 60014332

Wholesale Banking phone number

1800 419 7332

Unauthorized transactions

1800 419 4332

IDFC Grievance Resolution Contact Details

Customer Service Head

Head.customerservice@idfcbank.com

Asset Head

Head.assets@idfcbank.com

Consumer Banking Head

Head.consumerbank@idfcbank.com

Bharat Banking Head

Head.bharatbanking@idfcbank.com

Bank Branch Head

Head.branchbanking@idfcbank.com

Principal Nodal Officer

Pno@idfcbank.com

SMS details for reporting unauthorized transactions

SMS ‘UNAUTH’ to 5676732

If you are unhappy with the solutions offered to you on the customer care numbers, you can write to the respective head at the below mentioned addresses.

 

Level 1 Escalation

Our Customer Service Head

head.customerservice@idfcfirstbank.com

 

Level 2 Escalation

Regional Nodal offices

As mentioned below.

The Principal Nodal Officer

Ms.Tina Arora

Principal Nodal Officer 

IDFC FIRST Bank Ltd.

Building no.2, Raheja Mindspace,

MIDC Industrial Area, Shiravane,

Juinagar, Nerul,

Navi Mumbai 400706

Maharashtra

India

Landmark:  Raheja Universal or Honda Service Center

PNO@idfcfirstbank.com|1800 419 2332

 

Level 3 Escalation

Our MD and CEO

CEO@idfcfirstbank.com

Registered office:

IDFC FIRST Bank Ltd 

KRM Tower, 7th Floor,

No. 1, Harrington Road, Chetpet,

Chennai – 600031,

Tamil Nadu, India

Corporate office:

IDFC FIRST Bank Ltd 

Naman Chambers, 

C-32, G-Block,

Bandra-Kurla Complex, 

Bandra East, Mumbai - 400051,

India

Contact details of Regional Nodal offices for Escalation Level 2

Ahmedabad

Amit Sinha

Ground & Mezzanine Floor,Sun Square Complex,Off. C.G. Road, Ahmedabad - 380006,India.
RNO.Ahmedabad@idfcfirstbank.com  
Coverage area: Gujarat, Union Territories of Dadra, and Nagar Haveli, Daman and Diu

Bangalore

Colin Dsouza

IDFC First Bank Ltd, 79 Residency Road, Richmond Town Bangalore 560025 , Bangalore 560025
RNO.Bangalore@idfcfirstbank.com
Coverage area: Karnataka

Bhopal

Sanjeev Varshney
IDFC FIRST Bank Ltd, Unit No. 302-302A, 3rd Floor, C/o Mr. Pramod Kumar Sethi, Megapolis Square, 579 MG Road, Indore, Madhya Pradesh-452001
RNO.Bhopal@idfcfirstbank.com
Coverage area: MP

Bhubaneswar

Amit Sinha
Ground & Mezzanine Floor,Sun Square Complex,Off. C.G. Road, Ahmedabad - 380006, India
RNO.Bhubaneswar@idfcfirstbank .com 
Coverage area: Orissa

Chandigarh

Anish Kapur
IDFC FIRST Bank Ltd, SCO 169-170 Madhya Marg Sector 8C 160009
RNO.Chandigarh@idfcfirstbank.com
Coverage area: Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.

Chennai

G Rajeswaran
No 105, Tahera Manor,Nungambakkam High Road, Nungambakkam, Chennai - 600034.
RNO.Chennai@idfcfirstbank.com
Coverage area: Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands

Guwahati

Amit Sinha

Ground & Mezzanine Floor,Sun Square Complex,Off. C.G. Road, Ahmedabad - 380006,India
RNO.Guwahati@idfcfirstbank.com
Coverage area: Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura

Hyderabad

Colin Dsouza

IDFC FIRST Bank Ltd, 79 Residency Road , Richmond Town Bangalore 560025 , Bangalore 560025
RNO.Hyderabad@idfcfirstbank.com
Coverage area: Andhra Pradesh

Jaipur

Nitin Dange

IDFC FIRST Bank Ltd,3 rd FloorBuilding no 2Raheja Mindspace, Jui NagarMIDC Industrial EstateShiravane Nerul,Navi Mumbai,Maharashtra 400706
RNO.Jaipur@idfcfirstbank.com
Coverage area: Rajasthan 

Kanpur

Ankit Gupta

IDFC FIRST Bank Ltd 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110002
RNO.Kanpur@idfcfirstbank.com
Coverage area: Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) 

Kolkata

Amit Sinha

Ground & Mezzanine Floor,Sun Square Complex,Off. C.G. Road, Ahmedabad - 380006,India
RNO.Kolkata@idfcfirstbank.com
Coverage area: West Bengal and Sikkim

Mumbai 

Nitin Dange

IDFC FIRST Bank Ltd,3 rd FloorBuilding no 2Raheja Mindspace, Jui NagarMIDC Industrial EstateShiravane Nerul,Navi Mumbai,Maharashtra 400706
RNO.Mumbai@idfcfirstbank.com
Coverage area: Maharashtra and Goa

New Delhi

Ankit Gupta

IDFC FIRST Bank Ltd 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110002
RNO.Delhi@idfcfirstbank.com
Coverage area: Delhi, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), and the districts of Ghaziabad and Gautam Budh

Patna 

Ankit Gupta

IDFC FIRST Bank Ltd 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110002
RNO.Patna@idfcfirstbank.com 
Coverage area: Bihar

Thiruvananthapuram

Colin Dsouza

IDFC FIRST Bank Ltd, 79 Residency Road , Richmond Town Bangalore 560025 , Bangalore 560025
RNO.Thiru@idfcfirstbank.com
Coverage area: Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).

Dehradun

Ankit Gupta

IDFC FIRST Bank Ltd 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110002
RNO.Kanpur@idfcfirstbank.com
Coverage area: State of Uttarakhand and also the seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)

Ranchi

Ankit Gupta 

IDFC FIRST Bank Ltd 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110002
RNO.Patna@idfcfirstbank.com
Coverage area: Jharkhand

Raipur

Sanjeev Varshney

IDFC FIRST Bank Ltd, Unit No. 302-302A, 3rd Floor, C/o Mr. Pramod Kumar Sethi, Megapolis Square, 579 MG Road, Indore, Madhya Pradesh-452001
RNO.Bhopal@idfcfirstbank.com
Coverage area: Chattisgarh

Jammu

Ankit Gupta

IDFC FIRST Bank Ltd 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110002
RNO.Delhi@idfcfirstbank.com
Coverage area: Jammu & Kashmir

For NRI services

NRI Services

nriservices@idfcfirstbank

+91 22 –62485152

Bharat Banking

Sampark@idfcfirstbank.com

1800 419 8332

Wholesale Banking

Corporateservices@idfcbank.com

1800 419 7332


Customers traveling abroad can reach the bank on +91-22-6001 4332

NRI Customers:

 

Our NRI Customers can reach us on nriservices@idfcfirstbank.com.

 

For escalations, Please write to – head.nri@idfcfirstbank.com.

 

Existing customers can place a callback request by dialing +91 22 –62485152

 

To generate the Debit Card Pin login to an account via your net banking credentials or generate the same via a Quick Access IVR dial + 91 22 62485162


 

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