IIFL Personal Loan Customer Care Number 2022

IIFL offers a personal loan for a variety of requirements such as dream vacation, wedding, medical expenses, home remolding, child’s education, purchase of home or car, etc. You can apply for a personal loan up to Rs. 25 lakh with a simplified application process and instant approval. You can check your eligibility online within 5 minutes only. 

IIFL respects and cares for its customers and continuously works to satisfy each of its customers. You can get in touch with IIFL through different options. In case you have any questions or doubt regarding a personal loan offered by IIFL, you can reach them. You can dial a toll-free number, write an email, request a call back from customer care executives, send a letter by postal mail, etc. 

IIFL contact details are as under:

Apart from a toll-free number and email ID, in case you want to speak to IIFL customer care representative, you can request a call-back from IIFL by filling out a simple form. 

• You can go to the official website of IIFL and click on the ‘Contact us’ tab or click here.
• Visit the Request a Call-Back segment. 
• Fill your details on name, mobile number, email ID and inquiry fields, and click ‘Request A Call Bank’. 

One of IIFL customer care representatives will view your form and call you back within a few days.

You can also share your feedback regarding IIFL personal loan by filling an online form: 

• You can go to the official website of IIFL and click on ‘Contact us’ tab or click here.
• Go to the Feedback Form segment. 
• Fill in details including your name, loan account number, mobile number, email ID, loan type, city and write the feedback. 

For any grievances regarding IIFL personal loans, you can notify the company on various touchpoints. You can lodge a complaint via phone call, email, letter or by visiting any branch. You can convey your problem to the company by writing an email at reach@iihfl.com or dial 1800-300-01155 and file your complaint. IIFL will address your problems immediately and provide possible solutions.

For immediate solutions, you can call their toll-free number from anywhere in the country. You can call the same number to get different types of assistance or emergency support. You may as well call or visit any IIFL branch to tell your concerns to an executive. 

After lodging a complaint, if the customer doesn’t receive a response with the given number of days or if the customer is not satisfied with the response received from the company, he may escalate the complaint to the next level as given below:

Primary Level:

If you have not received a response in 14 days or you are not satisfied with the response, you can write to the location wise Nodal Officers as under: 

You need to write the complaint reference number provided to you in the earlier interaction, along with the account number. Alternatively, you can call the Nodal Team between 09:00 AM to 06:00 PM, Monday to Friday on Contact number: +91 22-45205810 & +91 22-68178410.

You can expect the response within 14 working days and efforts will be made to resolve the complaint before that. 

Secondary Level:

However, if you are still not satisfied with the resolution or you have not heard from the company in 30 days, you can write to Principal Nodal Officer Mr. Amlan Singh at pno@iifl.com on all working days as well as non-public holidays from Monday to Friday from 09:30 AM to 05:30 PM on +91 22-41035099. 

Third Level:

If after 45 days, you are not satisfied with the resolution or you have not heard from the company in 45 days, then you may escalate your complaint to the regulator at the below address: 

The Officer Incharge,

Reserve Bank of India,

Department of Non-Banking Supervision, Regional Office, 03rd Floor,

Rear Wing, Byculla, Mumbai-400008

NRI customers can also raise their concerns to IIFL via telephone numbers and postal addresses. Here are the numbers and postal address for NRI customers: