Afinoz Quality Policy

Quality Policy

Afinoz.com (website) is owned and administered by M/S DS Finworld Private Limited, a company incorporated under the regulations of The Companies Act, 1956 with its registered office at 2470, Hudson Line, Kingsway Camp GTB Nagar, New Delhi -110009 (herein after referred to as Afinoz).

We leverage state-of-art technology and stick to quality parameters with an objective to attain a high standard of financial consultation and services to our customers. It is our commitment to offer and provide the best possible deals to our customers with the best services so that their expectations are met. We also focus on continuous improvement of our process, so that we can fulfill the varying expectations of our valuable customers.

In our portal, information is posted only after checking the accuracy, quality, and clarity of the products. We do not have any intention to violate the copyrights, trademark or intellectual property rights. We cannot be held legally responsible for the same in any manner whatsoever. Afinoz and its stakeholders (including employees) are not responsible for any type of damage/loss due to the use of information from the portal.

We are embracing many ways to ensure that quality is never compromised. We adopt the following practices to support us in our aim of total customer fulfillment and continuous enhancement throughout our business:-

  • We solicit and monitor customer feedback so that we can understand the requirements of our customers and identify the problem areas.
  • We also analyze the loopholes communicated by customers in order to avoid the repetition of same mistake in the future.
  • Before offering any product or service to customers, we analyze and assess the whole product and then only we offer such product to our customers.
  • We also focus on proper training and development of our employees. We believe in a system where employees are well trained and developed to understand the requirements of our customers.
  • We also conduct audits of our internal system on regular basis and carefully analyze the checks we implemented and & their effectiveness.
  • Our internal procedures are reviewed regularly and are held available to all employees so that they know and understand the procedures very well.

The entire organization including Directors, Management and Staff are responsible for Quality Control through the Quality Management System guaranteeing improvement by constant review and assessment. Every associated person is responsible within their own areas of work, helping to ensure that Quality is embedded within the whole company.

Afinoz.com strives to be one of the best providers of financial services in the industry. Through the use of these guiding essentials, everyone in Afinoz.com is liable for fully satisfying our customers by meeting or surpassing their needs and expectations with top-notch solutions and services. Our goal is to achieve 100% customer satisfaction, 100% of the time & 100% in time.