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Yes Bank personal loan can be availed for a host of financial needs like medical emergency, home renovation, wedding in family, credit card bill payment, etc. Apart from a personal loan, the bank also provides other services that help borrowers to get the loan, like customer care service, EMI calculator, eligibility calculator, etc. Yes Banks has dedicated customer care team to help loan borrowers with queries regarding a personal loan. 

Customers can reach out to the bank in several ways as under:

Yes Bank personal loan customer care

For any general queries about a personal loan, customers can dial 1800 2000. For any doubts regarding the personal loan application, interest rate, loan disbursal, EMI calculation, or anything that concerns a personal loan, you can call the toll-free number of the bank.  

Customers can contact the bank on the following contact details:

Yes Bank has an online form on its official website that allows customers to file complaints, raise queries and give feedback online. Take the following steps to raise your concerns using the feedback form:

• Visit the official website of the bank and click ‘Compliant’ on the bottom of the page. 
• If you are an existing customer of the bank click ‘Yes’, otherwise ‘No’.
• Enter your first name, last name, email address, mobile number and customer ID.
• Select service/ product, case type and issue type.
• You can write your remarks like complaint, query or feedback about the personal loan or selected product/ service, in the relevant field. 
• Now type the captcha and click ‘Submit’ button. 

You will receive a phone call or email from one of the bank’s representatives.

Yes Bank strives to resolve each query of its customers for every product. Individuals who have any query/ complaint/ grievance can contact the grievance redressal with complete details. Here is how customers can file their grievances:

• Customers can file a complaint online on the bank’s official website. They can also write an email to the bank at yestouch@yesbank.in , explaining their problem with complete details. 
• For a complaint specifically related to a certain product like a personal loan, customers can send an email to loans@yesbank.in . 
• However, if the complaint is not resolved within the specified time or the customer is not happy with the resolution, they can write an email to the grievance redressal officer at head.grievanceredressal@yesbank.in. 
• In case you are still not satisfied with the resolution offered by the grievance redressal officer, you can send a message to Yes Bank’s principal nodal officer at principal.nodalofficer@yesbank.in. 
• The bank will resolve your queries related to the personal loan or other services within 7 working days. 

If customers are not satisfied with the resolution at the first level, they can reach out to the bank’s Nodal Officer to settle their problem. Here is the contact information of the nodal officer and the principal nodal offer:  

 Nodal Office:

• Head – Grievance Redressal,
• Yes Bank Limited,
• 5th Floor, IFC, Yes Bank Tower,
• Elphinstone (W), Mumbai - 400013
• Contact No: 022-39489373

Principal Nodal Office

• Principal Nodal Officer,
• Yes Bank Limited,
• 5th Floor, IFC, Yes Bank Tower,
• Elphinstone (W), Mumbai - 400013
• Contact No. : 022-39489374

Thus you can get your problems resolved online without visiting the bank branch. Customers can get in touch with the bank from anywhere in the world and get their queries answered related Yes Bank personal loan.