Description

Bajaj Finserv came into the existence in April 2007 after its separation from the Bajaj Auto finance limited. The decision was taken to enter into core lending business, protection, and savings. Now the one company, Bajaj Finserv is taking care of the business of lending, insurance and savings. However, the parent company is Bajaj Finserv but they have a given a specific name to the different companies which come under Bajaj Finserv. Through its subsidiary, Bajaj Finance Limited, Bajaj Finserv provides various kinds of loans such as personal loans, home loans, business loans, credit cards and more. Besides this, Bajaj Finserv also provides, saving schemes and insurances. 

Bajaj Finserv 24*7 Customer Care Helpline

Since the NBFC, Bajaj Finserv offer various loans, saving schemes, and insurances through its subsidiaries like Bajaj Finance Limited, Bajaj Housing Finance Limited, Bajaj Allianz General Insurance company Limited, and Bajaj Life Insurance Company Limited, the same receives a huge number of applications and queries daily. Hence, it solves queries via its customer care. But before you get started, know the different methods that can be used to resolve your issues and queries. 
 

Bajaj Finserv Customer Care Helpline Number- Toll Free

For a new customer     020 3957 5152

For other customers     1800 103 3535

For an existing customer (Non-toll-free number) 086 9801 0101

Note: Existing customer needs to verify the following details if they are calling at Bajaj Finserv Customer Care helpline number for any kind of finance, saving, insurance or investment-related matters.

Verify your 7-digit customer ID on IVR call

Verify your EMI card number on IVR call

Bajaj Finserv Business Loan Bajaj Finserv Personal Loan Bajaj Finserv Personal Loan interest Rate

Bajaj Finserv’s SMS Customer Care Assistance

Any new customer or existing customer can avail Bajaj Finserv’s customer care assistance via SMS. For any query related to finance, investment, and savings, you can reach out to Bajaj Finserv by just typing a small message.

Since the process is different altogether for the existing and new customer, check it before contacting.

  • Existing customers: They can send an SMS to +91 92275 64444 to seek any kind of help regarding various kinds of loan products.
  • Would be customers or new customers: If a new customer wants to take a loan form Bajaj Finance and facing difficulties to find relevant information can SMS as ‘SOL’ to 9773633633.

Note: Before Using the SMS Method, You Must Know About the Various Terms That Are Useful.

Information required

SMS term

To get the download link for the mobile app

AP

To get your customer ID

CUSTID

To know the latest loan details

HELP

To know Experia login details

EXPERIA

To know details of the EMI Network Card

EMICARD

Loan account number

LAN

EMI details/loan details

EMILAN

Repayment schedule for your loan

REPSCH

To get no objection certificate (NOC) on closure of loan

NOC

Details of your Flexi Virtual Account Number

VAN

To know the 4-digit EMI Network Card PIN number

PIN

Statement of account

SOA

To know which email address is registered

GETEMAIL

Update email address

UPDEMAIL For example: UPDEMAIL

Know existing email address

GETADD

To know the branch closest to you

BRANCH For example: BRANCH 4XX 0XX

Positive feedback

SAT Y

Negative feedback

SAT N

Bajaj Finserv Customer Care Missed Call SMS Service

Any existing customer can get details about his past relationship with the NBFC. Give a missed call via your registered number on this number +91 98108 52222.

You will receive an SMS with the details instantly.

Bajaj Finserv Customer Care Email ID

Customer can register their queries on the Bajaj Finserv customer care email ID to discuss the multiple issues related to finance, investment, wealth management, credit cards and more. To contact the Bajaj Finserv customer care via email, write an email to the following email ID.
wecare@bajajfinserv.in
 

More Ways to Contact Bajaj Finserv 24*7 Customer Care Helpline

  • Online chat support: By logging into the Bajaj Finserv website, you can interact with the virtual assistant, BLU. You can get various information regarding loans, and if the assistant faces any difficulty, it will redirect you to a customer care executive.
  • Experia: By using this service, you can get information about your loan applications and inquiries. To use this feature, you can login via an official website or a mobile application.
  • Branch visit: If you want to resolve issues by visiting the branch, you can also visit the website of the Bajaj Finserv. If you face any difficulty in finding the nearest branch, you can use the branch locator on their website.

Have A Complaint? Register Your Complaint by Following the Methods Given Below.

Step 1: You can register your complaint via the above methods.

Step 2: If your complaint not addressed in a well manner within 10 working days, you can approach to the grievance redressal team.

Step 3: If you hear nothing from the team within 3 working days, you can contact the National Head of Customer Experience.

Step 4: If you still face any difficulty or your problems remain unresolved for one month, you can contact the Department of Non-Banking Supervision (DNBS).

Step 4: Process to reach out to the grievance redressal team

If you feel unsatisfied with the solutions provided by the customer care within 10 working days, you can email to gievanceredressalteam@bajajfinserv.in.

or

Call Mr. Satish Shimpi.

020 71177266

Note: You Can Reach Grievance Redressal Officer Between 9:30 A.M. To 5:30 P.M. Only on Working Days.

National Head Customer Experience

If you don’t hear anything from the grievance redressal team in 3 business days, you can write to the National Head Customer Experience. To reach to them you can write an email at customerexperiencehead@bajajfinserv.in

or 

Write a letter and send it to the following address

Officer-in-charge 

Reserve Bank of India 

Regional office, DNBS, 4th floor 

Opposite Mumbai Central Station 

Byculla, Mumbai - 400008