Index

Bajaj Finserv came into the existence in April 2007 after its separation from Bajaj Auto finance limited. The decision was taken to enter into core lending business, protection, and savings. Now the one company, Bajaj Finserv is taking care of the business of lending, insurance and savings. Bajaj Finserv also know as Bajaj Finance. However, the parent company is Bajaj Finserv but they have given a specific name to the different companies which come under Bajaj Finserv. Through its subsidiary, Bajaj Finance Limited, Bajaj Finserv provides various kinds of loans such as personal loans, home loans, business loans, credit cards and more. Besides this, Bajaj Finserv also provides, saving schemes and insurances. 

Since the NBFC, Bajaj Finserv offer various loans, saving schemes, and insurances through its subsidiaries like Bajaj Finance Limited, Bajaj Housing Finance Limited, Bajaj Allianz General Insurance company Limited, and Bajaj Life Insurance Company Limited, the same receives a huge number of applications and queries daily. Hence, it solves queries via its bajaj emi card customer care number. But before you get started, know the different methods that can be used to resolve your issues and queries. 

For a new customer     020 3957 5152

For other customers     1800 103 3535

For an existing customer (Non-toll-free number) 086 9801 0101

Note: Existing customer needs to verify the following details if they are calling at bajaj finserv personal loan customer care number for any kind of finance, saving, insurance or investment-related matters.

Verify your 7-digit customer ID on IVR call

Verify your EMI card number on IVR call

Any new customer or existing customer can avail of Bajaj Finserv’s customer care assistance via SMS. For any query related to finance, investment, and savings, you can reach out to bajaj home loan customer care by just typing a small message.

Since the process is different altogether for the existing and new customers, check it before contacting.

• Existing customers: They can send an SMS to +91 92275 64444 to seek any kind of help regarding various kinds of loan products.
• Would-be customers or new customers: If a new customer wants to take a loan from Bajaj Finance and facing difficulties finding relevant information can SMS as ‘SOL’ to 9773633633.

Note: Before Using the SMS Method, You Must Know About the Various Terms That Are Useful.

Any existing can get details about his past relationship with the NBFC. Give a missed call via your registered number on this number +91 98108 52222. 

You will receive an SMS with the details instantly.

Customer can register their queries on the bajaj mobile insurance customer care number through email ID to discuss the multiple issues related to finance, investment, wealth management, credit cards and more. To contact the Bajaj Finserv customer care via email, write an email to the following email ID.

Email ID: wecare@bajajfinserv.in

• Online chat support: By logging into the Bajaj Finserv website, you can interact with the virtual assistant, BLU. You can get various information regarding loans, and if the assistant faces any difficulty, it will redirect you to a customer care executive.
• Experia: By using this service, you can get information about your loan applications and inquiries. To use this feature, you can login via an official website or a mobile application.
• Branch visit: If you want to resolve issues by visiting the branch, you can also visit the website of the Bajaj Finserv. If you face any difficulty in finding the nearest branch, you can use the branch locator on their website.

Have A Complaint? Register Your Complaint by Following the Methods Given Below.

Step 1: You can register your complaint via the above methods.

Step 2: If your complaint is not addressed in a good manner within 10 working days, you can approach to the grievance redressal team.

Step 3: If you hear nothing from the team within 3 working days, you can contact the National Head of Customer Experience.

Step 4: If you still face any difficulty or your problems remain unresolved for one month, you can contact the Department of Non-Banking Supervision (DNBS).

Step 4: Process to reach out to the grievance redressal team

If you feel unsatisfied with the solutions provided by customer care within 10 working days, you can email to gievanceredressalteam@bajajfinserv.in.

Note: You Can Reach Grievance Redressal Officer Between 9:30 A.M. To 5:30 P.M. Only on Working Days.

National Head Customer Experience

If you don’t hear anything from the grievance redressal team in 3 business days, you can write to the National Head Customer Experience. To reach to them you can write an email at customerexperiencehead@bajajfinserv.in

or 

Write a letter and send it to the following address

Officer-in-charge 

Reserve Bank of India 

Regional office, DNBS, 4th floor 

Opposite Mumbai Central Station 

Byculla, Mumbai - 400008