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Bajaj Finserv Customer Care Number 2022


Bajaj Finserv came into the existence in April 2007 after its separation from Bajaj Auto finance limited. The decision was taken to enter into core lending business, protection, and savings. Now the one company, Bajaj Finserv is taking care of the business of lending, insurance and savings. Bajaj Finserv also know as Bajaj Finance. However, the parent company is Bajaj Finserv but they have given a specific name to the different companies which come under Bajaj Finserv. Through its subsidiary, Bajaj Finance Limited, Bajaj Finserv provides various kinds of loans such as personal loans, home loans, business loans, credit cards and more. Besides this, Bajaj Finserv also provides, saving schemes and insurances. 

Bajaj Finserv 24*7 Customer Care Helpline

Since the NBFC, Bajaj Finserv offer various loans, saving schemes, and insurances through its subsidiaries like Bajaj Finance Limited, Bajaj Housing Finance Limited, Bajaj Allianz General Insurance company Limited, and Bajaj Life Insurance Company Limited, the same receives a huge number of applications and queries daily. Hence, it solves queries via its bajaj emi card customer care number. But before you get started, know the different methods that can be used to resolve your issues and queries. 

Bajaj Finserv Customer Care Helpline Number- Toll Free

For a new customer     020 3957 5152

For other customers     1800 103 3535

For an existing customer (Non-toll-free number) 086 9801 0101

Note: Existing customer needs to verify the following details if they are calling at bajaj finserv personal loan customer care number for any kind of finance, saving, insurance or investment-related matters.

Verify your 7-digit customer ID on IVR call

Verify your EMI card number on IVR call

Bajaj Finserv Business Loan Bajaj Finserv Personal Loan Bajaj Finserv Personal Loan interest Rate

Bajaj Finserv’s SMS Customer Care Assistance

Any new customer or existing customer can avail of Bajaj Finserv’s customer care assistance via SMS. For any query related to finance, investment, and savings, you can reach out to bajaj home loan customer care by just typing a small message.

Since the process is different altogether for the existing and new customers, check it before contacting.

  • Existing customers: They can send an SMS to +91 92275 64444 to seek any kind of help regarding various kinds of loan products.
  • Would-be customers or new customers: If a new customer wants to take a loan from Bajaj Finance and facing difficulties finding relevant information can SMS as ‘SOL’ to 9773633633.

Note: Before Using the SMS Method, You Must Know About the Various Terms That Are Useful.

Information required

SMS term

To get the download link for the mobile app


To get your customer ID


To know the latest loan details


To know Experia login details


To know details of the EMI Network Card


Loan account number


EMI details/loan details


Repayment schedule for your loan


To get no objection certificate (NOC) on the closure of loan


Details of your Flexi Virtual Account Number


To know the 4-digit EMI Network Card PIN number


Statement of account


To know which email address is registered


Update email address


Know existing email address


To know the branch closest to you

BRANCH for example BRANCH 4XX 0XX

Positive feedback


Negative feedback


Bajaj Finserv Customer Care Missed Call SMS Service

Any existing can get details about his past relationship with the NBFC. Give a missed call via your registered number on this number +91 98108 52222. 

You will receive an SMS with the details instantly.

Bajaj Finserv Customer Care Email ID

Customer can register their queries on the bajaj mobile insurance customer care number through email ID to discuss the multiple issues related to finance, investment, wealth management, credit cards and more. To contact the Bajaj Finserv customer care via email, write an email to the following email ID.

Email ID:

More Ways to Contact Bajaj Finserv 24*7 Customer Care Helpline

  • Online chat support: By logging into the Bajaj Finserv website, you can interact with the virtual assistant, BLU. You can get various information regarding loans, and if the assistant faces any difficulty, it will redirect you to a customer care executive.
  • Experia: By using this service, you can get information about your loan applications and inquiries. To use this feature, you can login via an official website or a mobile application.
  • Branch visit: If you want to resolve issues by visiting the branch, you can also visit the website of the Bajaj Finserv. If you face any difficulty in finding the nearest branch, you can use the branch locator on their website.

Have A Complaint? Register Your Complaint by Following the Methods Given Below.

Step 1: You can register your complaint via the above methods.

Step 2: If your complaint is not addressed in a good manner within 10 working days, you can approach to the grievance redressal team.

Step 3: If you hear nothing from the team within 3 working days, you can contact the National Head of Customer Experience.

Step 4: If you still face any difficulty or your problems remain unresolved for one month, you can contact the Department of Non-Banking Supervision (DNBS).

Step 4: Process to reach out to the grievance redressal team

If you feel unsatisfied with the solutions provided by customer care within 10 working days, you can email to

Note: You Can Reach Grievance Redressal Officer Between 9:30 A.M. To 5:30 P.M. Only on Working Days.

National Head Customer Experience

If you don’t hear anything from the grievance redressal team in 3 business days, you can write to the National Head Customer Experience. To reach to them you can write an email at


Write a letter and send it to the following address


Reserve Bank of India 

Regional office, DNBS, 4th floor 

Opposite Mumbai Central Station 

Byculla, Mumbai - 400008

➤ FAQs

Ques. What is Bajaj Finserv Customer Care Number?

Bajaj Finserv's customer care number is 08698010101 where you can call and access this information on any financial product or seek a solution for the queries related to loan repayment. You can also ask the customer care executive to request a hard copy of the account statement and also determine the payment process.

Ques. How can I log into Bajaj Customer Portal in case I forget my user ID?

If you forget your user ID, you can log in to the Bajaj Customer Care portal with an OTP that will be shared on your registered mobile number. In this case, you can also reset your Bajaj Customer portal user-ID with the help of your registered email ID or mobile number.

Ques. How can I log in if I don't have a username and password for Bajaj Finserv?

After registering the ID, the user will get their username and password sent to the registered mobile number or the email ID. In case, you forget your Bajaj Finserv customer login credentials, you can generate a new ID and add a new password online. For the process, you will have to enter your loan account number and follow the subsequent steps mentioned. You can also enter the credentials by sending an SMS 'EXPERIA' to +91 92275 64444 from a registered mobile number.

Ques. How can I update my mobile number with Bajaj Finserv?

It can easy to change your registered mobile number with the help of the customer portal – Experia. You will have to visit the Bajaj Finserv portal and enter the login credentials and generate an OTP sent to your existing mobile number. You need to navigate to 'My Profile,' click on 'Update contact details and then click 'Edit details.' Then, enter the new number, review it, and confirm it. After this, your new mobile number will be updated on the portal.

Ques. How do I recover my password for the Bajaj Finserv account?

If you forget your Bajaj Finserv account password, you can reset the password online. You can either enter the OTP or email ID identification to reset the password in the account. If you select the OTP option, you need to choose the SMS field and enter your registered mobile number to generate the one-time password. After that, you have to enter the generated OTP, the CAPTCHA, and click on the 'Submit' button to complete the process.

➤ Reviews

Divya Aggarwal
18 Jul 2020
Afinoz is highly professional in its service. When I applied for a personal loan through them, my every call was answered with a positive attitude.
Akash Verma
07 Apr 2021
I liked the Afinoz website as it is full of information, even the customer care team is good and helped me out to find the best-suited loan.
Akshat Sharma
25 Sep 2021
My loan was sanctioned and sanctioned within a day. Thank you, team Afinoz, for helping me when I need instant finance.