- Online chat support: By logging into the Bajaj Finserv website, you can interact with the virtual assistant, BLU. You can get various information regarding loans, and if the assistant faces any difficulty, it will redirect you to a customer care executive.
- Experia: By using this service, you can get information about your loan applications and inquiries. To use this feature, you can login via an official website or a mobile application.
- Branch visit: If you want to resolve issues by visiting the branch, you can also visit the website of the Bajaj Finserv. If you face any difficulty in finding the nearest branch, you can use the branch locator on their website.
Have A Complaint? Register Your Complaint by Following the Methods Given Below.
Step 1: You can register your complaint via the above methods.
Step 2: If your complaint is not addressed in a good manner within 10 working days, you can approach to the grievance redressal team.
Step 3: If you hear nothing from the team within 3 working days, you can contact the National Head of Customer Experience.
Step 4: If you still face any difficulty or your problems remain unresolved for one month, you can contact the Department of Non-Banking Supervision (DNBS).
Step 4: Process to reach out to the grievance redressal team
If you feel unsatisfied with the solutions provided by customer care within 10 working days, you can email to email@example.com.
Note: You Can Reach Grievance Redressal Officer Between 9:30 A.M. To 5:30 P.M. Only on Working Days.
National Head Customer Experience
If you don’t hear anything from the grievance redressal team in 3 business days, you can write to the National Head Customer Experience. To reach to them you can write an email at firstname.lastname@example.org
Write a letter and send it to the following address
Reserve Bank of India
Regional office, DNBS, 4th floor
Opposite Mumbai Central Station
Byculla, Mumbai - 400008