Tata Capital is a leading non-banking financial company (NBFC) in India and offers a wide range of financial products and services. A personal loan is one of the key products offered by the company to help borrowers meet their financial requirements. Tata Capital always strives to ensure everyone is satisfied and happy by providing one of the best in the industry customer service. In case you have availed a personal loan or are planning to apply for a personal loan from Tata Capital, you can reach Tata Capital customer care team through multiple ways and get your personal loan queries resolved.
Tata Capital Personal Loan Customer Care Number
You can call Tata Capital customer care on 1800 209 6060 for your queries related to a personal loan. The team will be reachable between 9 a.m. and 8 p.m. on all days, except Sundays and public holidays.
Tata Capital Personal Loan Customer Grievance Redressal
If you don’t get a satisfactory resolution to your query, you can escalate matters to the next level. You can escalate your problem to different stages until you get the solution.
In the event of unsatisfactory solutions of your personal loan query, you can escalate the problem to next level where expert officials will try to resolve your concern. There are many stages of escalation and you will get assisted by them until you get the solution. The steps are as follows:
- Visit the official website of Tata Capital
- Click on ‘Contact Us’ on the right side of the website
- Click on ‘Customer Grievances’ section and then click consumer finance
Tabs from Level 1 to Level 5 will appear on your screen. You can start with Level 1.
Level 1: It is the basic level of grievance redressal.You can call Tata Capital on the toll-free customer care number 180 209 6060 or write about your problem to firstname.lastname@example.org. You can expect the reply from the Senior Redressal Officer within 3 working days.
Level 2: In case you have not received the satisfactory resolution from Level 1, you can escalate the complaint to the next level. You need to enter your level 1 complaint number and write your complaints in the respective fields and then click ‘Submit’ button. A senior Customer Redressal Officer will get into touch with you within 4 business days.
Customers can check the status through the ‘Track Complaint’ tab.
Level 3: If you have not received a satisfactory resolution, you can take the complaint to Level 3. Enter your Level 1 complaint number in the box and submit. Senior Customer Redressal Officer will contact you within 3 business days.
Level 4: You can escalate the complaint to level 4 if you are not satisfied with previous levels. You need to enter your Level 1 Complaint Number and submit it. You will hear from the Chief Customer Redressal Officer within 2 business days. They will try to provide the right solution to your problem.
Level 5: If anyhow your query has not been addressed to your satisfaction, you can contact the regulatory authority- the Reserve Bank of India at the following address:
The Reserve Bank of India
Department of Non-Banking
Supervision, Mumbai Regional Office
3rd Floor, Opp. Mumbai Central Railway Station,
Byculla, Mumbai - 400 008
Email id: email@example.com
Tata Capital Customer Care Tools
Tata Capital Customer Testimonial Form
You can also submit a complaint online through Customer Testimonial Form on the official website of Tata Capital. Here are the steps you have to follow:
- Click on the ‘Contact Us’ section of the Tata Capital official website and access the ‘Customer Testimonial Form’.
- Fill in your name, email id, select product and enter account number
- You can write your query
- Click on ‘Submit’ to complete online submission of your query/ compliant/ suggestion/ feedback.
Tata Capital Virtual Chat
Tata Capital has come up with a virtual chat assistant – TIA - on its website. Customer can ask personal loan queries online and get instant responses through this live chatbot. Using the chatbot is very simple:
- Click open the chat box available on the extreme right of the website.
- Either select a tab from the given options which is most relevant to your query or write your query.
- For example, you can click on ‘Ask a Question’ tab to ask a question or you can directly write your question.
- If you want to know about something for which there is no tab, you can write your query in the message box. For example, you can type ‘personal loan interest rate’ to know Tata Capital personal loan interest rates.
Tata Capital is a customer-oriented organization and keeps its customers on top priority. This is the reason why it has multiple platforms at various levels where the customers can approach the officials and get a solution for their concerns. The officials are approachable and friendly in nature, you will feel comfortable while sharing your concerns.
Benefits of Tata Capital Personal Loan
- Multipurpose personal loan
- Minimal paperwork and instant approval
- Overdraft facility available
- Unsecured personal loan
- No part pre-payment charges
- Flexible and user-friendly repayment
Ques. How can I find the nearest branch of Tata Capital?
Find the ‘Branch Locator’ link on the bottom of the official website of Tata Capital. Once you click on the same, you will be redirected to a page where you can type the name of state and city to locate the branch near you. The details of the branch will open on your screen immediately.
Ques. How can I know about the special offers available on Tata Capital personal loan?
One the home page of the official website of Tata Capital, you can see a floating sidebar named as Special Offers. On clicking it, you will get a pop-up and you can enter your name and mobile number on it. Verify your mobile number and click on ‘Submit’. You will get preapproved offers soon.
Ques. How to apply for Tata Capital personal loan online?
You can apply for Tata Capital personal loan online through several methods including app and website. On the home page of the company’s website, click on the name of the preferred loan and click on ‘Apply Now’ button visible in the drop-down. You can also apply for the loan online on Afinoz.com.
Ques. Can I pay Tata Capital personal loan EMIs online?
Tata Capital offers the ‘Quick Pay’ facility that allows you to repay the loan in a few minutes. You need to enter your account details in the Quick Pay available on the top right-hand side of the home page of Tata Capital’s website.