Description

Federal Bank provides personal loans for different purposes, whether it is a wedding or a holiday or home renovation or relocation or a medical emergency. The bank offers a personal loan in multiple schemes such as FedPremia, Federal Easy Cash, Federal Shubh Yatra Loan (for travel), and Federal Bon Voyage Loan (for work abroad). A loan of up to Rs. 25 lakhs can be applied online from the comfort of your home or office.

Federal Bank Personal Loan Customer Care Number

Federal Bank personal loan customer service numbers are 1800 425 1199 and 1800 420 1199. These are toll-free 24*7 numbers using which you can get the support of the customer service team of the bank. For the same facility, customers from outside India can dial +91 484 2630994 or +91 484 2630995.

What are the facilities offered by the Federal Bank Contact Centre?

Various services are provided by the Federal Bank Contact Centre, some of them are mentioned below: 

  • It provides information on any product or service available on the website of the Federal Bank. 
  • It provides information on the status of your cheques. 
  • It helps you locate the nearest Federal Bank ATMs and branches. 
  • Collects reviews on the facilities and goods of the lender. 
  • Provides details on all of the Federal Bank's loan items. 
  • Assists in the issuance of certificates of interest and certificates of provisional interest. 
  • Offers clarity on any entries in your account that are made.

Toll- Free Number and E-mail Id

You can contact the lender via the helpline numbers and email IDs listed below to get assistance from the bank's customer service representatives: 

Pan India toll-free number

1800 425 1199 OR 1800 420 1199

Helpline number for customers residing abroad

+91 484 2630994 OR +91 484 2630995

Email address for general enquiries

contact@federalbank.co.in

Email address for FedNet internet banking inquiries

fednetinfo@federalbank.co.in

You will need to keep in mind that bank representatives will only assist you when you will provide them your identity information accurately. Let us have a look at the customer care service identification information required: 

You will need to give your account number and your full name when you make a general inquiry. Here are the additional details that you will need to share with bank representatives:

  • ID of Consumer 
  • Communication address that is stored in the bank's records 
  • Last 3 transactions 

You will need to offer your FedNet User ID first when you make a question associated with FedNet Internet Banking. Then you will have to  tell your full name and email address that is registered in the bank’s records. Even, you will have to give your: 

  • Date of Birth 
  • Consumer ID

Facility for Telebanking

The bank has an advanced and trustworthy telebanking facility that functions through IVR (Interactive Voice Response). To make use of the telebanking function, you will need to register via IVR. You will then get a Personal Identification Number (TPIN) from Telebanking that will have 4 digits. With cell phones or landline phones, you can use this feature.

With the assistance of the Federal Bank Telebanking Facility, it is possible to: 

Get information about the size of your loan, the amount of the loan installment, the loan interest rate, and even the due dates of the loan installment. You can also get multiple account related services. 

  • Check your account balance. 
  • Fresh Cheque Book orders. 
  • Get your account info, account number, maturity amount, and so forth.
  • Transfer cash to another account from your account or between your various accounts. 

Live Chat Feature

Through the live chat feature on the official website of the Federal Bank, clients can also get their questions clarified. You will need to go to the official website of the bank for this (www.federalbank.co.in). You can see a tiny window named 'Ask Anita' at the bottom of the webpage. Here you can type your question and press 'Submit'. 

Redressal method of grievance

You can  send an email to the lender's Grievance Redressal Team if you are unhappy with the services provided by the Federal Bank. The email IDs  using which you can contact the Grievance Redressal Team of the lender are as follows:

  • assistance@federalbank.co.in 
  • nrisupport@federalbankcoin (for customers living abroad) 

Even, as it is the primary level of escalation, through the helpline numbers, you can opt to contact the lender's Contact Centre. The customer grievance form, which is available on the official Federal Bank website and in all branches of the Federal Bank, can also be filled out and submitted by customers.

If you are still not satisfied with the resolution issued, you can contact the Zonal Nodal Officer of the Federal Bank. On the official website of the lender, you will find the name, designation, contact number, email ID, fax number, and addresses of all Zonal Nodal Officers.

Address

Chief Operating Officer, CEO’s Secretariat, Federal Bank Limited, Federal Towers, Bank Junction, Aluva, Kerala – 683 101

Email ID

support@federalbank.co.in

Fax

91 484 2626366

You should send a letter to the Managing Director and Chief Executive Officer of the Federal Bank at the address below in the unlikely event that you do not obtain a satisfactory resolution: 

The Managing Director and CEO, 

Corporate Office, The Federal Bank Ltd., 

683 1011 Federal Towers, Aluva, Kerala-

You may approach the Banking Ombudsman if you are dissatisfied with the resolution provided to you after going through all of the above-mentioned stages of escalation. Bear in mind that customers can only contact the Banking Ombudsman if the bank itself has not given a satisfactory resolution within one month.

You can get your questions answered at any time of the day with the assistance of the Federal Bank's Contact Centre. Customers can also visit the nearest branch of the lender if they wish to talk directly to a representative about the questions they have.

Before applying for a personal loan, it is necessary to do your due diligence. Therefore, if you have any questions concerning the personal loan of the Federal Bank, do not hesitate to call the lender through the customer service channels listed above.